Staples // Optimizing the Vendor & Order Management Systems
- Ethnographic Research
- Contextual Interviews
- Content Strategy
- Visual Comps
- Style Guide
- Redesign a 15-year old application to manage all vendor and order fulfillment for North American operations
I was asked to research the needs from several prominent vendors through phone interviews and contextual observations. As I redesigned the application (150+ wireframes for both systems) I imagined vendors across the country thanking this silent hero.