Staples // Optimizing the Vendor & Order Management Systems

Deliverables
  • Ethnographic Research
  • Contextual Interviews
  • Content Strategy
  • Visual Comps
  • Style Guide
Client
  • Staples
Year
  • 2018
Challenge
  • Redesign a 15-year old application to manage all vendor and order fulfillment for North American operations
Reflection
I was asked to research the needs from several prominent vendors through phone interviews and contextual observations. As I redesigned the application (150+ wireframes for both systems) I imagined vendors across the country thanking this silent hero.